The reception and the surgeries are on the first floor of an old Victorian building. The stairs are typically steep and unfortunately access can be difficult for patients with mobility problems. Should assistance be required the button at the bottom of the stairs should be pressed to alert staff.
Once in reception you will be asked to complete a confidential medical history form. This is to provide us with information which may be relevant to your dental treatment. It is not normally necessary for us to have access to your previous dental records so please don't worry about them. You will then be asked to sit in the waiting area where you may relax in comfortable surroundings. Wi-Fi is available.
A member of Staff will collect you and take you to one of the dental surgeries.
At the first visit we feel it is more important to get to know you and establish a good relationship. Therefore unless there is any emergency treatment necessary we confine our first visit to a discussion of your dental needs (if any), the taking of a history and a thorough dental examination together with any necessary x-rays. The Dentist will then discuss with you any treatment options identified during the examination and, if necessary, a follow-up or treatment appointment will be made.
We will explain our findings and recommendations with you. By explaining the options fully, we enable you to make an informed decision about the procedure which is right for you. You will be given a treatment plan, including an estimate of costs. Signed consent is requested before commencement of treatment. There will be no obligation to undergo treatment and there will be no ‘hard sell’, integrity and honesty are cornerstones of the East Mews ethos.
After your treatment is complete we will agree together how often your routine examination and hygienist appointment will be. We can make your check-up appointment at your last visit. Our fully integrated computer system will generate a recall/reminder to be sent to you via post, email or text messaging.